Policies & General Regulations

• Scope: Pharmina provides nationwide delivery across Vietnam via reputable logistics partners.

• Delivery Time: Estimated 1–2 business days within Ho Chi Minh City; 2–5 business days for other provinces.

• Shipping Fee: Explicitly communicated to customers during order confirmation via telephone prior to dispatch.

• Cash on Delivery (COD): Customers inspect the parcel and pay directly to the courier upon delivery.

• Bank Transfer: Details provided during order confirmation for customers preferring direct electronic transfer.

• Parcel Inspection: Customers are fully entitled to inspect the package seal and appearance before receipt.

• Return Window: 1-to-1 exchange within 7 days from delivery if products have manufacturing defects, breakage during transport, or expiration issues.

• Hotline for Return Assistance: 0969 608 075 hoặc email purchasing@pharmina.vn.

• Purpose: Contact details (Full Name, Phone Number, Shipping Address) submitted via forms are utilized strictly to consult on product usage, confirm delivery, and fulfill orders.

• Confidentiality: Pharmina commits not to sell, rent, or disclose personal customer data to any third party for commercial advertising.

• Data Subject Rights: Customers hold the right to request review, update, or deletion of their personal records at any time by contacting our hotline.